EDEN Tourisme & Loisirs - Outsourced call center Telephone reception
Hotels, campsites, concierge services, rental agencies, boats, Airbnb residences... in the tourism sector, every call can turn an opportunity into a reservation or loyalty.
With EDEN TOURISME, your outsourced call center, you can provide your customers with a professional multilingual telephone service 24 hours a day, 7 days a week.
Why outsource your telephone answering service?
Continuous call reception is crucial to guaranteeing the quality of customer relations. Our outsourced telesecretarial service takes care of :
- 24/7 multilingual telephone reception,
- Managing emergencies and last-minute requests,
- Take reservations, quotes and orders,
- Tourist information,
- Technical hotline, on-call duty,
- Handling complaints and after-sales calls,
- Sending emails and SMS confirmations (appointments, check-in, boat service, shuttles, etc.).
Each call is answered within a maximum of 15 seconds, guaranteeing a smooth, fast and human customer experience.
For whom?
This outsourcing solution is designed for professionals in the tourism, events and leisure sectors:
Hotels, campsites, B&Bs, concierge services
Private beaches, water sports providers, boat rental agencies
VTC, tourist transport, cabs, leisure parks
Airbnb / Booking hosts wishing to provide 24-hour reception in high season
Your challenges, our solutions
- Overwhelmed by seasonal peaks?
- Are your lines overloaded or your employees absent?
- Are your customers hanging up on you and moving on to the competition?
EDEN-PRO MULTILINGUES becomes your outsourced secretariat for incoming calls, emergencies, last-minute requests, and peaks in activity.
Our commitments
- 24/7 multilingual outsourced customer service,
- Trained teleoperators available even during absences or vacations,
- French-speaking offshore call center based in Tunisia,
- Direct connection with your tools: connected CRM, reservation software, shared calendar,
- Real-time tracking: every call is traced and reported by e-mail or SMS.
Quality & Safety
- Secure infrastructure (3 interconnected centers),
- Reliable, traceable cloud telephony system,
- RGPD compliant, confidentiality assured,
- Professional handling of customer requests,
- Permanent availability, including nights, weekends and public holidays.
Your image = Your customer service
A quality outsourced switchboard means :
- Reassured, loyal customers,
- A seamless customer experience, even at a distance,
- Less stress for your teams in the field,
- A stronger image of professionalism and responsiveness.
Customized services
- Customized outsourced switchboard, without AI.
- Dedicated or shared offshore call center,
- Seasonal telephone answering service,
- 24-hour outsourced telephone answering service,
- Technical hotline for boating activities, parking lots, concierge services,
- Handling emergencies and complex situations: cancellations, delays, after-sales service, etc.
Delegate. Breathe. Grow.
While we're taking care of your customers, you can concentrate on the essentials: welcoming, managing, delivering and serving. You gain in productivity, peace of mind... and profitability.
Customer testimonials
"We entrusted our reception to EDEN-PRO for the season. No more lost calls, impeccable quality, and better informed customers. Our teams are relieved, and our Google reviews are excellent."
Contact us
Put your trust in EDEN-PRO MULTILINGUES
Your trust and peace of mind are our rewards
Customer satisfaction is our top priority
