For laboratories, HAD, physiotherapists, nurses, veterinarians, retirement homes...
EDEN-PARAMED paramedical call center
EDEN-PARAMED is an outsourced paramedical call center dedicated to :
- Medical and analysis laboratories,
- Hospitalisation à domicile (HAD),
- Retirement homes, nurses, physiotherapists, osteopaths, chiropodists, ambulance drivers, paramedics, etc.
We take care of your professional telephone answering, incoming call management, emergency distribution (by phone, e-mail, SMS), and appointment scheduling on your calendar or via our Eden tool.
The paramedical context: a greater need for fluidity and responsiveness
As in the medical sector, the phone rings non-stop, patients or customers can't reach your practice, time slots are saturated, and you're running out of time to answer while still providing care.
You're a practitioner, a manager, a secretary... You deserve to concentrate on your core business. EDEN-PARAMED takes care of your switchboard and manages your incoming and outgoing business calls efficiently.
Thanks to our multi-channel telephony platform, we take care of your telephone conversations, and offer you tailor-made services: call filtering, emergency transfer, outsourced switchboard, call scripting, and quality reporting (KPI).
A solution focused on people and performance
- Call center specialized in health and well-being
- Dedicated call center supervisors
- Call handling in French, but also in other languages if required, without AI.
- Guaranteed SLA, empathetic voice, reduced number of dropped calls
- Connected CRM and ERP tools, real-time statistics, synchronized calendar
- Outsourced switchboard, available even when you're on vacation
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EDEN-Para-Med
Freedom, peace of mind, transparency and savings
EDEN-Para-Med offers you the formula best suited to your needs in terms of saving time, money and stress.
At your disposal: a team of responsible and professional multilingual secretaries 24/24H and 7/7D, with over 30 years' experience, experienced employees who will handle your calls with the necessary attentiveness and smile, receive your incoming calls on your behalf and identify your customers (who have already been registered on our servers thanks to their telephone number).
Contact details and history appear directly on the screen of your EDEN-Para-Med secretary. You are informed in real time of each call by SMS or e-mail for better traceability .
Appointments can be booked online via our EDEN- RDV-Med service, which handles emergencies and other calls. Calls received by your secretary, according to your instructions, can be communicated directly to you.
EDEN-Para-Medsadapts to all your requirements and constraints, and our teams are trained to use the software, applications and tools specific to your practice or store.
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