Customer relations, our core business for over 36 years
At Eden Call Center, we know that customer relationship management is a major strategic lever for any company. Today, telephone reception, answering incoming calls and customer follow-up are at the heart of customer loyalty, brand image and overall satisfaction.
Since 1989, our group has been a pioneer in customer service outsourcing, with an approach based on proximity, trust and performance. Thanks to our multilingual operators available 24/7, we can help you professionalize your telephone calls while optimizing your internal resources.
Tailor-made solutions with no outsourcing
Our promise: an outsourced customer relations center that's reliable, human and straightforward.
Dedicated teams trained in your tools and corporate culture,
- 3 interconnected call centers (fiber optics) to ensure continuity of service and secure your incoming and outgoing call flows,
- State-of-the-art telephone infrastructures,
- Telecommuting operators selected for their expertise, elocution and reliability,
- Zero subcontracting: every call is handled in-house.
Cutting-edge technology for your customer relations
- Our multi-channel telephone platform enables you to manage all your customer contacts via :
- Telephone, e-mail, SMS, online chat,
- Strategic call transfer and technical hotline,
- Appointment scheduling, diary management, scheduled reminders,
- Telemarketing, phoning, secretarial work, reporting and much more.
- Each teleoperator is supervised by a call center supervisor and supported by a personalized tool:
- Eden Assistant to get your file up and running,
- Eden Manager for continuous monitoring of service quality and key performance indicators (KPIs).
Our mission: your performance
By outsourcing your call center to Eden :
- You reduce your response times,
- Improve your customer service,
- You free up time for your in-house teams,
- You'll benefit from the experience gained with our 320 active customers.
There are no limits to our support: personalized care, compliance with instructions, flexible hours, guaranteed SLA, professional voice and lasting customer relationships.
Eden Call Center, more than just a service provider
We are your BPO (Business Process Outsourcing) partner, dedicated to the success of your customer relations by telephone. Our philosophy: every call counts, every customer deserves a professional, human and seamless welcome.
