EDEN CALL CENTER - Outsourced call center
36 years of expertise in telephone customer relations
EDEN CALL CENTER has over 36 years' experience in remote customer relations. From our telephone platform in Djerba, Tunisia, we support French-speaking and international companies in outsourcing their inbound and outbound telephone calls.
We work with the best teleoperators, call center agents and supervisors to offer your customers and prospects a smooth, responsive and professional customer experience. Our aim: to help you build customer loyalty and improve your key performance indicators (KPIs), while reducing your costs through controlled outsourcing.
A multilingual team available 24/7
Our 70 multilingual employees (French, English, Spanish, Catalan, Arabic) are trained to handle all types of telephone calls, in all sectors of activity.
No more lost calls! With our outsourced call center, you can concentrate on your core business, while we take care of call handling, appointment setting, sales prospecting, claims management and after-sales service.
Why choose Eden Call Center?
Reactivity
Average pickup in less than 4 rings
Quality
Every call is smiling, clear and professional
Flexibility
One-off assignments or long-term contracts (outsourced permanent contracts)
Skills
Telemarketers, teleoperators, telemarketers, supervisors
French-speaking offshore
Top-of-the-range service at controlled costs
Image de marque
Impeccable customer service, even at night
Flexible, high-performance solutions
Our services cover :
- Incoming and outgoing calls,
- Telemarketing, telemarketing, telesales,
- Customer satisfaction, telephone surveys,
- Switchboard and outsourced hotline,
- Supervision of your campaigns with dedicated stage managers,
- Ongoing training, customized call scripts, interactive voice server.
- Our customer relations center relies on high-performance tools: VoIP, CRM, real-time monitoring, SLA, KPI dashboards.
Customized quotations are available quickly and without obligation within 48 hours. With French quality and offshore pricing. During the quotation process, you'll also be accompanied by an advisor at every stage, from drawing up the quotation to contractualization and, finally, service maintenance.
Happy customers
Recommend us
Quality awards
years of contact center excellence
Our three offers
SILVER
- Manage your customers' incoming calls
- Manage appointments (Rdv) on our Eden calendar
- 5 days a week
- 8am / 8pm
- Making calls - outgoing calls
- Customer account accessible via PC, Mac and smartphone/tablet app
- (Emergencies, message, calendar, billing account, real-time statistics, contact database, etc.) Multi-channel distribution of your emergencies, messages and appointments
- (Email, telephone, customer account, SMS*, specific applications) Guaranteed average response time of less than 30 seconds
- Manage your customers' incoming calls in French
- Payment by automatic debit
GOLD
- Manage your customers' incoming calls
- Personalized training with your Eden assistant
- Manage appointments (Rdv) on our Eden calendar
- 6 days a week
- 7am / 9pm
- Outgoing calls
- Customer account accessible via PC, Mac and smartphone/tablet app
- (Emergencies, message, calendar, billing account, real-time statistics, contact database, etc.) Multi-channel distribution of your emergencies, messages and appointments
PLATINIUM
- Manage your customers' incoming calls
- Personalized training with your Eden assistant
- Manage appointments (Rdv) on our Eden calendar
- 7 days a week
- 24h/24h
- Making calls - outgoing calls
- Call your customers back at your request.
- Calling your customers directly according to your wishes
- Customer account accessible via PC, Mac and smartphone/tablet app
- (Emergencies, message, calendar, billing account, real-time statistics, contact database, etc.) Multi-channel distribution of your emergencies, messages and appointments
Need our services?
Be recontacted
We have already collaborated
Patrick
Service quality
I am very satisfied, quality work and services up to expectations, I recommend your services.
Sam
Response time
Eden Call Center improves response time
Contact us
Have you
questions?
- Telephone France: (0033) 03 29 27 03 77
- Telephone Tunisia: (00216) 75 741 400
