Telephone outsourcing for large companies
EDEN Grands Comptes - Your telephone outsourcing partner for large companies
Pour Vous :
- International groups, multinationals, CAC 40 companies
- ️Construction companies, site management and monitoring, post-opening maintenance
- ETIs, manufacturers, installers, breakdown services
- IT service providers: hotline, technical assistance
- Alternative mobile operators, contact centers, telephone platforms
- National maintenance companies
- ⚠️ Industrial sites with crisis management (Seveso II sites)
- All companies with customer relations at the heart of their business
Background
The context of large groups and your customer relationship outsourcing needs
and telesales are major growth drivers. Customer loyalty depends on professional telephone reception and optimal responsiveness. Switchboard quality is crucial to avoid losing customers or prospects: every missed call is a risk of lost sales. You need to offer multilingual customer service, available 24/7, including on-call management, hotlines and emergency situations.
Our key multilingual call center services
- Reception and management of incoming telephone calls (hotline, after-sales service, complaints)
- Appointment scheduling, real-time diary management, outsourced remote secretarial services
- Management of orders, quotes, deliveries and cascading calls
- Intelligent caller identification via CRM tools and VoIP platforms
- Handling of complex calls, emergency management and on-call calls
- Ongoing training of our teleoperators, teleconsultants, telemarketers and supervisors to ensure optimum service quality.
Your obligations and commitments for standardized, high-quality customer relations
- Guaranteed telephone reception in less than 15 seconds (5 rings)
- Providing an appropriate response, with empathy and efficiency, 24/7
- Build customer loyalty with quality, professional and personalized service
- Focus on your core business by outsourcing your switchboard
- Respect security standards and RGPD compliance on customer data management.
The challenges and benefits of telephone outsourcing with EDEN Grands Comptes
- Significant reduction in HR and logistics costs thanks to business process outsourcing (BPO)
- Improve productivity and sales performance with a certified contact center
- Around-the-clock availability with trained teams and 24/7 system security
- Rigorous monitoring of key performance indicators (KPIs) and reporting via CRM and dedicated tools
- Flexibility thanks to an à la carte service tailored to your seasonal or one-off needs
- Guarantees optimum security for your customer data and call traceability
A flawless customer experience, a key factor in your success
In an instantaneous world, every call is an opportunity:
⏰ Example: "2am, urgent call... 'Serrurerie Toutvabien, good morning Mrs Enpanne, what can I do for you?'"
Our teleoperators, teleconsultants and supervisors guarantee a smiling, professional, multilingual welcome, and complete management of calls, whether simple or complex. You'll never lose another call, and your customers will benefit from a quality service that strengthens their loyalty.
Why choose EDEN Key Accounts?
- 36 years' experience in call centers and customer relations
- 4 interconnected sites with a secure, RGPD-compliant infrastructure
- Multilingual telephone platform, CRM integration and interactive voice server (IVR)
- Personalized follow-up by your EDEN Support assistant to define your needs, volumes, schedules and languages
- Clear commitments to service quality, call traceability and customer satisfaction
Trust EDEN Grands Comptes, your trusted partner for switchboard outsourcing, inbound and outbound call management, customer loyalty and business growth.
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