EDEN START-UP & TPE.PME - Telephone reception
Are you an entrepreneur, start-up, craftsman, shopkeeper or SME manager? Do you have to manage your telephone calls on your own, while running between two customers, a delivery, a worksite or an estimate?
EDEN START-UP, your outsourced contact center, offers you a turnkey solution to save time, avoid missed calls and provide impeccable customer service quality, 24/7.
Outsourced telephone answering service for contractors and tradesmen
Whether you're a plumber, heating engineer, electrician, florist, garage owner, beautician, hairdresser, decorator, swimming pool operator, air-conditioning installer, carpenter, parking lot manager or electric vehicle charging station operator, our professional telephone platform adapts to your business.
We provide :
- Receive incoming calls on your behalf,
- Multilingual telephone reception with a smile and without AI
- Manage your appointments and shared calendar,
- Taking orders and quotes,
- Handling emergencies and breakdown calls,
- An outsourced technical hotline for your customers,
- Claims and after-sales service management,
- Real-time reporting by e-mail or SMS.
Every call is handled with empathy, professionalism and within 15 seconds.
Why outsource your switchboard?
In a world where the "here and now" is the norm, your customers want a fast, clear and personalized response.
With EDEN START-UP, you benefit from :
- 24/7 outsourced telephone hotline
- A team of trained teleoperators, even during absences or vacations
- Multilingual service tailored to your image
- Take care of your business calls, even during busy periods
Our outsourced switchboard integrates with your tools: connected CRM, business software, synchronization of your Google or Outlook calendars.
Security, quality and technology for your customer relations
With 36 years of experience, 3 interconnected multilingual centers and a secure cloud telephony system, we guarantee impeccable service quality:
- Pick-up within 5 rings,
- Call logging and traceability,
- Customer history and instant identification thanks to our number recognition system,
- RGPD compliance, optimal security for your data.
We provide a BPO (Business Process Outsourcing) service focused on outsourced customer relationship management.
A service tailored to your sector and your needs
We offer you an "à la carte" service, adapted to your schedules, your peaks of activity or your emergencies. An EDENASS assistant works with you to carry out a personalized audit of your needs: volume, schedules, languages, tools, level of complexity... Precise specifications are drawn up to guarantee transparency and efficiency.
What you gain with EDEN START-UP :
- Save time and boost productivity,
- Professional telephone branding,
- Enhanced customer loyalty,
- Significant HR savings: no recruitment, no absence management,
- Flexibility and scalability: one-off, seasonal or permanent service,
- Personalized support and ongoing follow-up.
Customer testimonials
"I'm a craftsman and I never answered calls... Since I outsourced to EDEN START-UP, my customers can always find me, my appointments are managed, and I've multiplied my sales."
"As a tech startup, we couldn't afford to miss a prospect. EDEN START-UP's multilingual call office service clearly enabled us to scale up."
Take back control of your calls with EDEN START-UP
Overworked? Saturated? Are your customers getting an impersonal answering machine or hanging up after 6 rings? Don't let your competitors get them.
