Our three offers
SERVICE SILVER - The essentials of a professional call center
Ideal for organizations looking for simple, reliable and cost-effective outsourced customer service.
- Handling incoming customer calls (reception, switchboard, messages)
- Making appointments via the Eden diary
- Availability: 5 days / 7, 8am to 8pm
- Outgoing calls (reminders, call-backs)
- Online customer account (PC, Mac, mobile and tablet): emergencies, messages, statistics, calendar, billing, database
- Multi-channel distribution (email, telephone, SMS*, customer account)
- Délai de réponse moyen garanti : < 15 secondes
- Processing language: French
- Payment by automatic debit
A simple solution for managing your incoming calls, outsourcing your hotline and centralizing your customer communications.
SERVICE GOLD - The right balance between performance and flexibility
Designed for companies looking for an efficient, customizable outsourced telephone platform.
- Receiving incoming calls & sending outgoing calls
- Personalized training with your Eden Assistant
- 6 days / 7, 7 a.m. to 9 p.m.
- Eden diary or external diary
- Online customer account (statistics, calendar, messaging, contact database)
- Multi-channel distribution (email, telephone, SMS*, customer account, apps)
- Délai de réponse moyen : < 20 secondes
- Handling e-mails and online chats
- Unlimited tracking of your instructions and customized call scenarios
- Update your customer organization chart
- Connection to your ERP / CRM
- Payment by debit or credit card
- Tailor-made case study, quality of service (QDS) monitoring with your dedicated Eden Manager
An agile outsourced contact center that respects your SLAs and call scripts, and optimizes your customer relations KPIs.
PLATINUM SERVICE - High performance for demanding customers
The most complete solution for continuous multilingual customer relations, with a high commitment to quality.
- 24/7 multilingual call center: French, English, Arabic, Spanish, Catalan
- Receiving and sending calls
- On-demand callback, personalized outbound calls
- Eden or other diary, appointment scheduling and management
- Handling emails, chats, emergencies, after-sales service, customer loyalty
- Full customer account (PC, Mac, tablet, mobile access)
- Délai de réponse moyen garanti : < 15 secondes
- Customizable call script
- Individualized quality monitoring (QDS) with your dedicated Eden Manager
- Payment: automatic debit, credit card, bank transfer
- Connection to your tools: CRM, ERP, VoIP telephony
- Custom analysis & personalized quote
For high-end outsourced customer relations, rigorously managed, multilingual and accessible 24/7. Ideal for B2B companies or those with high volumes of inbound and outbound calls.
Be recontacted
- Telephone France: (00 33) 01 86 47 13 19
- Telephone Tunisia: (00 216) 75 74 13 87
